1. Who we are
LuviaCert International Certification ("LuviaCert", "we") is the data controller for personal data processed through this website. Address: Atatürk OSB, 10026 Sk. No:23A, 35620 Çiğli / İzmir, Türkiye. Contact: support@luviacert.com.
2. Data we collect
We collect only what is needed to handle your request:
- Appointment request: name, email, phone, selected certificate, preferred date and your message.
- Certificate verification: the certificate number you enter.
- Technical data such as browser type and IP address, processed by our hosting infrastructure for security and operation.
3. How we use your data
- To respond to your enquiry and arrange your appointment.
- To issue, deliver and verify certificates.
- To keep the website secure and working properly.
- To meet our legal obligations.
4. Legal basis
We process personal data under applicable data protection law, including the Turkish Personal Data Protection Law No. 6698 (KVKK), on the basis of your request, our legitimate interests and legal obligations.
5. Sharing
We do not sell your data. We share it only with service providers who help us operate the website and the certification process, with partner brands NmaTurkey and OeukTurkey where needed to deliver your certificate, and with authorities when legally required.
6. Retention
We keep personal data only as long as necessary for the purposes above or as required by law.
7. Your rights
You may ask us to confirm whether we process your data, access it, correct it, delete it, object to processing, or withdraw consent where processing is based on consent. Write to support@luviacert.com.
8. Cookies
This website does not use advertising cookies. If we add analytics or similar tools in the future, we will update this policy.
9. Changes
We may update this policy from time to time. The latest version is always published on this page.